This Privacy Notice describes how Marta, and each of its affiliates, collects personal data and how it is processed, used, and protected within the Kingdom of Saudi Arabia
MARTA guarantees you the confidentiality of all your information registered with us in line with our policy. Please read and understand this Privacy Policy carefully to understand our practices regarding the collection, storage, preservation, disclosure, and/or use of your personal data.
MARTA reserves the right to make changes to this Policy at any time in its sole discretion, and to update this page accordingly. She recommends that you review the Privacy Policy frequently to see and agree to changes. If necessary, we will provide clear notice. By registering on our website, and mobile application, and using any feature of the website, you accept and agree to be bound by the terms of our Privacy Policy.
The Privacy Policy forms part of the terms and conditions of use and the company's internal policies, and once you provide your information to us, you implicitly consent to the use of your information for the purposes described in the Privacy Policy.
In this Privacy Notice, unless the context otherwise requires, the following terms referred to have the following
meanings:
- Affiliate Entity: means any entity in which the Group or any member of the Group is a major shareholder or owner of
such entity within the Kingdom of Saudi Arabia.
- Personal Data: means data that may lead to the identification of a person, directly or indirectly, including but not
limited to: first name, last name or surname, Saudi national identification number, addresses, telephone number and
bank account number.
There are several points of contact that help us collect your data, including:
- When you build a relationship and benefit from the service - when you use our services and become a customer and
benefit from our products.
- Information exchange – when completing and uploading the form to our website, mobile applications, email, and social
media posts, by contacting the Customer Center or participating in promotional campaigns.
- Interaction (social media) - Any posts, interaction or communication you make with us directly on social media
channels.
- Browsing pattern - data about how you explore our website, when you visit, types of internet browsers, and how you
were referred to our website.
- Surveys - online web surveys that enable us to gather opinions on topics. Such as, likes and dislikes about the look
and feel of our website, mobile apps and products. Your valuable feedback enables us to improve the quality of the
experience we provide to you.
- From you personally, your authorized agent or your legal representative.
- In legally acceptable cases, from third parties and public sources. This includes government agencies, credit
information companies and agencies.
- The Website collects or may collect personal data from users and Marta reserves the right to trade this data
between its website and its business partners and affiliates, to provide its services, and for marketing and
advertising purposes and to improve communication with customers in general.
- Personal information that Marta may collect includes: Name, national ID number or residence number, commercial
registration and contact information including email address and phone number, and any other information related to
our application operations.
The data we collect from you is stored in our system servers. We take reasonable measures to protect your personal
information from unauthorized access, use and/or disclosure. Although we take accurate and appropriate security
measures that comply with industry practices, we do not guarantee that no one will breach or sabotage security
measures and gain unauthorized access to your personal information. You should always ensure that you do not share
your username and password with any third party to protect your personal information.
We may allow third parties to access your information in cases where there is a need to verify your data or any other
verification purposes. Check used by the third party will help make your account safe from being used for fraud.
- Kept for as long as necessary to achieve the purpose for which they were collected.
- Kept for as long as necessary to achieve the purpose for which they were collected.
- Maintained to meet any legal and regulatory requirements.
Marta may allow third parties to access your information in cases where there is a need to verify your personal
information and other verification purposes. We guarantee that the checks used by the third-party app will help make
your account safe from fraud, money laundering, or any illegal activities related to our services. Marta Company has
the right to share personal information of third parties for the purpose of providing payment services, promotional
purposes, as well as for legal reasons, as follows:
- Service providers: We may share your personal information with a limited number of service providers to the extent
necessary to provide services, such as identity verification services, infrastructure hosting, data analysis, payment
service processing, customer service and sending emails. These service providers may need access to personal
information to perform their services.
- Business Partners: Marta may share personal information with third parties who are business partners when necessary
to provide services to users such as banks.
- Legal Claim: If necessary, Marta may use your personal information to protect the interest, rights, property, or to
keep the Company and its employees and affiliates safe from legal claims, and to disclose it to any third party if we
believe in good faith that accessing, using, maintaining or disclosing personal information is necessary to satisfy
any applicable law, regulation, legal process or enforceable governmental request and enforce applicable Terms of
Service including: Investigate potential violations in fraudulent and security matters.
We reserve the right to modify this Privacy Notice at any time. The effective date of the Privacy Notice, as stated below, refers to the date on which this Privacy Notice was most recently revised or modified. Checking the effective date below allows you to determine if there have been changes since the last time you reviewed the Privacy Notice. Therefore, we recommend that you periodically check this Privacy Notice to ensure that you are aware of the updated version.
We collect and use data as required based on the nature of the services and business. In most cases, our legal basis
and purposes include, but are not limited to:
- Comply with any obligations and requirements issued by the regulatory authorities within the Kingdom of Saudi
Arabia.
- Allow us to provide products or services.
- To protect you from fraud by performing identity checks or checking for conflict.
- Improve our products, services and your experience provided through our channels.
- Understand your needs as a customer and your eligibility for products and services.
- Promote new investment and financial products and services that may interest you.
-The user of the site is prohibited from copying or saving any part of this site or its contents in any other site or
saving it in any public or private electronic data extraction system without the prior consent of the company.
-The Company may send you marketing information, especially those related to offers and discounts that we make from
time to time or service offers.
However, third party providers will not be allowed to direct marketing campaigns or messages to you that are related
to other services they offer. If you receive any marketing communications that you have not previously requested, you
should notify us immediately.
If you have any questions, suggestions, or complaints regarding this Privacy Policy and to request any service related to your personal information, we are happy to contact us at customercare@martapay.com